- The mechanism for submitting a complaint or inquiry and following upon it
Tap Payments works to ensure all customers receive the highest degree of care and service. For your convenience, kindly send your inquiry or complaint and follow up through any of the following channels.
Unified Number KSA | |
To call from outside KSA | |
+966112138241 | |
Live Chat | OR |
Social Media |
Please make sure to include the following information when submitting your complaint:
- Registered mobile number
- Registered email ID
- Complaint description
- Escalate Unsatisfied Complaint's Reply
We want to make sure that all of our merchants are fully satisfied. If you have already raised a complaint through the above channels but are still feeling unsatisfied with the resolution, please know that you can escalate the complaint through Tap Escalation at escalations@tap.company or SAMAcares.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article