My customer tried to pay and received a payment failure notice, what are the possible reasons for that?

There could be many reasons why the payment failed such as:

1. The customer did not select the correct payment method matching the card that is being used.

2. There is insufficient funds in the customer’s bank account.

3. The card used is not one of the payment methods accepted by Tap.

4. Incorrect information has been entered (i.e. CVV, Card number, Expiration date).

5. The OTP is incorrect.

If you’d like to know why a specific transaction failed, you can message our customer experience agents through the live chat available on our website or the goCollect app.

If you’ve integrated using our APIs, you could also use the Retrieve a Charge under Charges API to checked the Acquirer Response Code which will have more details about why a payment failed. You can find this if you click on the Acquirer field within Retrieve a Charge.